Telecaller job description template
Telecallers make outbound calls to potential customers for lead generation, product sales, and customer follow-ups. They are the frontline of sales and telemarketing operations in India's BFSI, telecom, real estate, and Business Process Outsourcing (BPO) sectors. Use our telecaller job description template to attract candidates with strong verbal communication and persuasion skills. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
Telecaller
Location:
Noida, Uttar Pradesh (or Gurugram / Hyderabad / Indore / Jaipur - telecalling hub cities)
Job type:
Full-time, Permanent
Reports to:
Team Leader / Call Centre Manager
Experience:
0-2 years
Employment type:
Permanent
About the role
We are looking for motivated Telecallers to join our outbound sales team. You'll make 80-120 outbound calls per day to prospects from provided leads, explain our products (financial services / telecom plans / real estate projects), handle objections, and convert leads into customers. This role is ideal for candidates with strong Hindi and English communication skills who enjoy talking to people and meeting sales targets.
About the company: - Established: 2012 - Employees: 3,500+ - Industry: Telecom and Digital Services (ISP, broadband, OTT subscriptions) - Certifications: ISO 9001, ISO 27001 - Presence: 50+ cities across India; call centre hubs in Noida, Gurugram, Indore, and Jaipur - Known for: India's top 3 private broadband provider with 5 million+ subscribers; rated A+ by Telecom Regulatory Authority of India (TRAI) for customer service
Telecaller roles and responsibilities - Make 80-120 outbound calls per day from assigned lead lists (warm leads and fresh database) - Explain product features, pricing, and promotional offers to prospects in a clear and persuasive manner - Handle objections and rejections professionally - convert customer concerns into selling opportunities - Log all call outcomes (interested, not interested, call back, DNC) accurately in CRM (Salesforce, Zoho, or proprietary dialer) - Achieve daily and monthly sales targets (conversions, revenue, talk time, call connect rate) - Follow the provided sales script while adapting to each customer's needs - Maintain up-to-date knowledge of products, pricing, competitor offers, and Telecom Regulatory Authority of India (TRAI) telemarketing regulations - Strictly comply with TRAI Do Not Disturb (DND) (Do Not Disturb) regulations - never call registered DNC numbers - Attend daily team huddles for target updates, product training, and objection-handling practice
Telecaller qualifications and skills - Excellent verbal communication in Hindi and English (clear pronunciation, good pace, polite tone) - Strong persuasion and objection-handling ability; not easily discouraged by rejections - Basic computer proficiency - data entry, CRM usage, and email - Typing speed of 20+ WPM for call logging between calls - Familiarity with dialer software (Asterisk, Vicidial, or cloud dialers) is a plus - Understanding of TRAI telemarketing regulations and Do Not Disturb (DND) compliance - Good listening skills - ability to identify customer needs and match with appropriate products - Prior experience in telecalling, telemarketing, or BPO sales is preferred
Education and Experience Requirements - Minimum education: Class 12 / HSC pass - Graduation preferred: BA, Bachelor of Commerce (BCom), Bachelor of Business Administration (BBA) - 0-2 years of experience in outbound telecalling, BPO sales, or telemarketing in India - Freshers with excellent communication skills may apply - full product training provided (1-2 weeks) - Candidates with prior experience selling telecom, insurance, or real estate products preferred
Telecaller average salary
In India, Telecallers earn ₹1.8-3.5 Lakhs Per Annum (LPA) Cost to Company (CTC) as fixed pay, plus performance incentives of ₹3,000-15,000 per month based on conversions. Top performers in telecom and financial services can earn ₹4-6 LPA with incentives. Noida and Gurugram hubs pay 10-15% higher than Indore and Jaipur.
Source: Indeed India Salary Data 2025; TeamLease Employment Outlook 2025.
Benefits - CTC includes: Basic + HRA + Conveyance allowance + Performance incentive (monthly, based on conversion targets) - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross ≤₹21,000/month), Gratuity (payable after 5 years) - Additional: Group medical insurance (self), annual bonus, incentive trips for top performers - Perks: Cab facility for night shifts (where applicable), subsidised cafeteria, team outings - Growth path: Telecaller → Senior Telecaller → Team Leader → Assistant Manager (Sales)
Other details - Probation period: 3-6 months - Notice period: 15-30 days (10 days during probation) - Immediate joiners preferred: Yes - can join within 7 days - Bond / Service agreement: None typically - Working days: 6 days a week (rotating week off; Sunday typically off) - Work mode: Work from Office (call centre) - Shifts: General shift primarily (9 AM-6 PM) but may include evening shifts (12 PM-9 PM) for US/client-specific processes - Relocation support: Not provided; candidates must be local to the call centre hub
Selection process
1. Resume screening: Based on education and prior telecalling / sales experience
2. Voice and communication assessment: 5-minute telephonic call to evaluate Hindi and English communication, pronunciation, and confidence
3. Personal interview: 15-minute face-to-face interview covering sales approach, objection-handling, and target orientation
4. Role-play: 5-minute simulated sales call with the interviewer acting as a prospect
5. Document verification: Educational certificates, Aadhaar, address proof
6. Offer rollout
How to apply - Platform: Apply through Naukri, Indeed, TeamLease, or walk in to the Noida call centre - Documents: Resume, Class 12 marksheet, Aadhaar card, 2 passport-size photographs - Timeline: Rolling applications; assessment and interview completed within 3 days - Walk-in: Walk-in interviews every Tuesday and Thursday, 10 AM-4 PM at the Noida (Sector 62) office
Frequently asked questions
1. What does a Telecaller do in India?
A Telecaller makes outbound calls to prospects for lead generation and sales. They explain products, handle objections, and convert leads into customers across telecom, BFSI, real estate, and other sectors. Daily call volumes range from 80-120 calls. TRAI DND compliance is mandatory.
2. What qualifications do I need to become a Telecaller in India?
Class 12 / HSC pass is the minimum. Strong Hindi and English communication is essential. Graduation is a plus but not required. Prior telecalling experience is valued but freshers with good communication skills are also hired.
3. What is the average salary of a Telecaller in India?
Fixed salary ranges from ₹1.8-3.5 Lakhs Per Annum (LPA). Incentives add ₹3,000-15,000 per month based on conversions. Top performers in telecom and financial services earn ₹4-6 LPA annually including incentives.
4. How can I hire Telecallers in India?
Use a voice assessment as the primary screening tool - communication quality trumps education and experience. Follow with a role-play simulation. For bulk hiring, partner with TeamLease or Quess Corp. Advertise on Naukri and local job portals specific to call centre hubs (Noida, Gurugram, Indore).