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TuraHire

Terms of Service

Last updated: March 20, 2026

1. Acceptance of Terms

By accessing and using TuraHire ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Entity Binding: If you are accessing or using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity and its affiliates to these Terms. In that case, "you" and "your" will refer to that entity.

2. Description of Service

TuraHire provides AI-powered resume parsing, candidate ranking, and interview management services. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. Subscriptions, Payments, and Taxes

Some features of the Service require a paid subscription. By selecting a subscription plan, you agree to pay TuraHire the applicable fees upfront on a monthly or annual basis. Fees are non-refundable except as required by law.

Auto-Renewal: Subscriptions automatically renew unless canceled prior to the end of the current billing cycle. You may cancel your subscription at any time through your account settings. You may also cancel by emailing us at admin [at] turahire.com.

Taxes: You are responsible for all applicable taxes (e.g., VAT, Sales Tax) associated with your purchase, which will be calculated based on the billing information you provide.

4. Confidentiality

Both parties agree to treat all non-public information received from the other party as strictly confidential. This includes, but is not limited to, Candidate Data, proprietary algorithms, pricing, and business practices.

Neither party may disclose such Confidential Information without prior written consent, except to employees or service providers who have a legitimate need to know and are bound by confidentiality obligations at least as restrictive as those herein, or when legally compelled to do so.

5. Service Level Agreements (SLA) and Support

Standard support is provided on an "as available" basis during normal business hours. Specific uptime guarantees or Service Level Agreements (SLAs) are only applicable to enterprise customers with separate, explicit written agreements.

6. AI Services and Accuracy

TuraHire utilizes Artificial Intelligence (AI) and Large Language Models (LLMs) to parse resumes and rank candidates. You acknowledge that:

  • AI systems are probabilistic and may produce errors, inaccuracies, or "hallucinations."
  • Parsing results should be verified by a human.
  • Automated Processing: TuraHire provides AI-powered candidate rankings and recommendations. While the Service does not make final hiring decisions (which remain your sole responsibility), the ranking functionality may constitute "automated processing" or "Automated Employment Decision Tools" (AEDTs) under certain laws (e.g., GDPR Article 22, NYC Local Law 144, EU AI Act).
  • You are solely responsible for all hiring decisions made using the Service.
  • You agree NOT to use the Service as the sole basis for any employment decision (hiring, promotion, termination) and will ensure meaningful human review of all AI-generated insights.

7. Bias Audits and Regulatory Compliance

Certain jurisdictions (e.g., New York City Local Law 144, EU AI Act) require employers to conduct independent bias audits before using automated employment decision tools.

  • No Audit Services: TuraHire does not provide bias audit services.
  • Your Responsibility: You are solely responsible for:
    • Determining if your use of the Service triggers audit requirements in your jurisdiction
    • Conducting or commissioning any required bias audits
    • Publishing all legally required notices and disclosures to candidates
    • Maintaining proper audit documentation and records

8. User Data, DPAs, and Candidate Privacy

By uploading resumes or candidate data ("Candidate Data") to the Service, you represent and warrant that:

  • You have obtained all necessary consents and permissions from the data subjects (candidates) to process their personal information.
  • Your use of the data complies with all applicable data protection laws (e.g., GDPR, CCPA).
  • Vendor Compliance: We utilize sub-processors and integration partners (like Supabase, Pinecone, Voyage AI, and Composio) that maintain rigorous, industry-recognized security programs, including SOC 2 Type II and ISO 27001:2022 certifications, to ensure your Candidate Data is handled with the highest standards of security.
  • You are solely responsible for providing all legally required notices to candidates regarding the use of AI or Automated Employment Decision Tools (AEDT) in your hiring process (e.g., complying with NYC Local Law 144, GDPR, or California privacy laws).
  • You are responsible for handling any candidate requests for alternative selection processes, "human review," or "opt-outs" from automated processing.
  • Data Processing Agreement (DPA): If your use of the Service requires TuraHire to process personal data subject to the GDPR, UK GDPR, or CCPA, our standard Data Processing Agreement is hereby incorporated into these Terms by reference.
  • You grant TuraHire a license to process this data solely for the purpose of providing the Service to you.

9. Acceptable Use

You agree not to use the Service to:

  • Upload content that contains viruses, malware, or illegal material.
  • Discriminate against candidates in violation of applicable labor and employment laws.
  • Upload Protected Health Information (PHI): The Service is not HIPAA-compliant. You agree not to upload or submit any data that constitutes PHI under the Health Insurance Portability and Accountability Act.
  • Attempt to reverse engineer, scrape, or exploit the Service's API.
  • Violate any applicable local, state, national, or international law.

10. Intellectual Property

The Service and its original content, features, and functionality are owned by TuraHire and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF RESULTS, OR UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TURAHIRE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

IN ANY EVENT, OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Exceptions: The limitations above do not apply to a party's indemnification obligations or damages resulting from gross negligence or willful misconduct.

13. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions.

Any dispute arising from these Terms shall be resolved through binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, except for disputes involving intellectual property rights or requests for injunctive relief, which may be brought in court. Any legal proceedings shall be conducted in the state or federal courts located in San Francisco County, California.

Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Class Action and Jury Trial Waiver:

YOU AND TURAHIRE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and TuraHire agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. YOU AND TURAHIRE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.

14. Indemnification

You agree to indemnify, defend, and hold harmless TuraHire and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your Candidate Data or content uploaded to the Service
  • Your violation of any third-party rights or applicable laws

15. Term and Termination

This agreement is effective until terminated by either party.

  • Termination for Breach: We may terminate your access immediately if you violate these Terms.
  • Termination for Convenience: Either party may terminate with thirty (30) days written notice.
  • Effect of Termination: Upon termination, you may request export of your data in a commonly used, machine-readable format (JSON or CSV) within thirty (30) days. After this period, your data will be deleted in accordance with our Privacy Policy.

16. Force Majeure

TuraHire shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities, terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

17. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

18. Suspension

We reserve the right to suspend your access to the Service immediately if we reasonably believe:

  • The Service is being used in violation of these Terms
  • There is a security threat or breach
  • Suspension is required to comply with law

We will provide notice of suspension when practicable.

19. Changes to Terms

We may change these Terms from time to time. For material changes, we will provide at least thirty (30) days advance notice by revising the date at the top of the Terms and notifying you via email or a prominent notice on our homepage.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms.

20. Contact Us

If you have any questions about these Terms, please contact us at admin [at] turahire.com

21. Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and TuraHire regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

22. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without TuraHire's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. TuraHire may freely assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

23. Waiver

The failure of TuraHire to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by TuraHire.

24. Notices

All legal notices to TuraHire must be sent via email to legal [at] turahire.com or by registered mail to our business address. Notices to you will be sent to the email address associated with your account. Notices are deemed received when delivered by email (upon confirmed delivery) or three (3) business days after being sent by registered mail.

25. TuraHire Indemnification

TuraHire will indemnify, defend, and hold you harmless from any third-party claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

  • TuraHire's infringement of any third-party intellectual property rights through the Service itself (excluding infringement caused by your data or use of the Service in combination with non-TuraHire products)
  • A data breach caused by TuraHire's gross negligence or willful misconduct in handling your data

This indemnification is subject to you providing prompt written notice of the claim, reasonable cooperation in the defense, and sole control of the defense and settlement to TuraHire.