Pharmacy technician job description template
Pharmacy technicians assist pharmacists in dispensing medications, managing inventory, processing prescriptions, and providing customer service at retail or hospital pharmacies. India's pharmaceutical retail market is growing at 12-15% annually with organised pharmacy chains (Apollo Pharmacy, MedPlus, Netmeds, 1mg) expanding rapidly across tier-1 and tier-2 cities. Use our pharmacy technician job description template to attract qualified DPharm and BPharm candidates. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
Pharmacy Technician
Location:
Gurugram, Haryana (or city-specific pharmacy location)
Job type:
Full-time, Permanent
Reports to:
Pharmacist Incharge / Store Manager
Experience:
0-2 years
Employment type:
Permanent
About the role
We are hiring Pharmacy Technicians for our growing retail pharmacy chain. You will assist the registered pharmacist in dispensing prescriptions, managing stock of scheduled and non-scheduled drugs, processing insurance claims (cashless and reimbursement), and ensuring compliance with the Drugs and Cosmetics Act 1945 and Rules 1945. We prioritize candidates with DPharm qualification and knowledge of IPC (Indian Pharmacopoeia) standards.
About the company: - Established: 2008 - Employees: 10,000+ (including pharmacists, pharmacy technicians, and support staff) - Industry: Retail Pharmacy / Pharmaceutical Retail Chain - Certifications: ISO 9001, WHO GDP (Good Distribution Practices) certified warehouses, retail pharmacy license under D&C Act - Presence: 2,000+ retail stores across 150+ cities in India; 6 regional distribution centres - Known for: India's top 3 organised pharmacy retail chain; serves 5 million+ customers monthly; empanelled with 50+ health insurance providers for cashless claims
Pharmacy technician roles and responsibilities - Receive and process prescription orders - verify patient details, check prescription validity, and enter into pharmacy management system - Pick, pack, and label medications accurately - verify drug name, strength, dosage form, quantity, and expiry date - Manage inventory - receive stock from distributors, check invoices against goods received, update stock levels daily - Monitor expiry dates - identify soon-to-expire drugs and initiate return to supplier per company policy - Process insurance claims (cashless and reimbursement) using TPA portals (MediAssist, Raksha, Vidal Health) - Maintain controlled drug register (Schedule H and X drugs) as per D&C Act requirements - Provide customer service - address prescription queries, OTC product recommendations, and billing - Keep the pharmacy clean and organised - proper storage conditions as per label instructions (temperature, humidity, light sensitivity) - Assist the pharmacist during busy hours and manage cash counter when needed
Pharmacy technician qualifications and skills - DPharm (Diploma in Pharmacy) from a PCI-recognised institution (mandatory for pharmacy technician roles in retail chains) - Knowledge of the Drugs and Cosmetics Act 1945, Schedule H, H1, and X drug regulations - Familiarity with pharmacy management software (e.g., RV Pharmacy, Marg ERP, or proprietary systems) - Basic knowledge of generic vs branded drugs, dosage forms, and common drug interactions - Good numerical ability for billing, inventory counting, and cash management - Customer service orientation - polite, patient, and helpful with customer queries - Language skills: English + Hindi (regional language depending on store location) - Ability to stand for long hours (8-9 hour shifts) on the pharmacy floor
Education and Experience Requirements - Degree: DPharm (Diploma in Pharmacy) - 2 year diploma from a PCI-recognised institution - BPharm graduates may also apply (BPharm preferred for hospital pharmacy roles) - Registration with the State Pharmacy Council is mandatory (as per Pharmacy Act 1948) - 0-2 years of experience in a retail pharmacy, hospital pharmacy, or pharmaceutical distribution - Freshers with DPharm and valid pharmacy registration are eligible - Candidates must have completed the compulsory 500-hour practical training (for DPharm curriculum)
Pharmacy technician average salary
In India, Pharmacy Technicians in organised retail chains earn 2-3.5 Lakhs Per Annum (LPA) Cost to Company (CTC) depending on city, store format, and experience. Metro cities pay 2.5-3.5 LPA while tier-2 cities pay 2-2.8 LPA. Hospital pharmacy technicians earn 2.5-4 LPA. BPharm graduates typically earn 10-15% more than DPharm holders.
Source: Indeed India Salary Data 2025; TeamLease Employment Outlook 2025.
Benefits - CTC includes: Basic + HRA + Store performance incentive (monthly) + Annual bonus - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross <=21,000/month), Gratuity (payable after 5 years) - Additional: Group medical insurance (self + family), annual health check-up - Perks: Staff discount on medicines (10-20%), uniform provided, quarterly team outings - Growth path: Pharmacy Technician -> Senior Pharmacy Technician -> Store Manager -> Regional Operations Manager
Other details - Probation period: 3-6 months - Notice period: 30 days (15 days during probation) - Immediate joiners preferred: Yes - Bond / Service agreement: None typically - Working days: 6 days a week (rotating week off; Sunday is typically a working day) - Work mode: Work from Store (on-site) - Shifts: General shift - 9 AM to 6 PM or 10 AM to 7 PM (rotating). Extended hours during festive seasons. - Relocation support: Not provided; candidates must be local or willing to relocate at own cost
Selection process
1. Resume screening: Based on DPharm/BPharm qualification, State Pharmacy Council registration, and retail pharmacy experience
2. Technical test: 30-minute test covering drug schedules (Schedule H, H1, X), generic/brand drug knowledge, expiry date management, and D&C Act basics
3. Personal interview: 20-minute interview with the Store Manager or Pharmacist Incharge covering prescription handling, inventory management, and customer service approach
4. Role-play: 5-minute simulated customer interaction - handling a prescription query and OTC product recommendation
5. Document verification: DPharm/BPharm certificate, State Pharmacy Council registration, mark sheets, ID proof
6. Offer rollout
How to apply - Platform: Apply through Naukri, Indeed, LinkedIn, or walk in to the nearest store - Documents: Resume, DPharm/BPharm certificates, State Pharmacy Council registration certificate, mark sheets, Aadhaar card, 2 passport-size photographs - Timeline: Rolling applications; interview and test completed within 5 working days
Frequently asked questions
1. What does a Pharmacy Technician do in India?
A Pharmacy Technician assists the registered pharmacist in dispensing medications, managing stock, processing insurance claims, and handling customer queries in retail or hospital pharmacies. They ensure compliance with the Drugs and Cosmetics Act and maintain controlled drug registers.
2. What qualifications do I need to become a Pharmacy Technician in India?
DPharm (2 years) from a PCI-recognised institution with State Pharmacy Council registration is mandatory. BPharm graduates are preferred for hospital pharmacy roles. Knowledge of Schedule H/H1/X drugs and pharmacy management software is expected.
3. What is the average salary of a Pharmacy Technician in India?
Freshers earn 2-2.8 Lakhs Per Annum (LPA) in retail chains. Experienced technicians earn 2.5-3.5 LPA. Hospital pharmacy roles pay 2.5-4 LPA. Store managers with 3+ years earn 3.5-5 LPA.
4. How can I hire the right Pharmacy Technician in India?
Verify State Pharmacy Council registration before interview. Test drug schedule knowledge and generic/brand name familiarity. For retail chains, assess customer handling skills through role-play. Partner with PCI-recognised pharmacy colleges for campus hiring.