Medical Receptionist Job Description Template
Medical receptionists manage front desk operations in hospitals, clinics, and diagnostic centres - handling patient registration, appointment scheduling, billing, and phone inquiries. India's out-patient consultation market exceeds 1.5 billion visits annually, with hospital chains like Apollo, Fortis, Narayana Health, and Manipal operating dedicated front-office teams at every facility. Use our medical receptionist job description template to attract organised, patient-facing candidates. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
Medical Receptionist
Location:
Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Ahmedabad - or specific clinic location
Job type:
Full-time, Permanent
Reports to:
Front Office Manager / Practice Manager / Clinic Administrator
Experience:
0-3 years
Employment type:
Permanent
About the role
We are looking for a courteous and organised Medical Receptionist to manage patient flow at our clinic or hospital front desk. You'll register new patients, schedule appointments with doctors, process OPD billing and insurance claims, manage phone and email inquiries, and maintain patient records in the hospital management system. This role requires fluency in English and Hindi (plus the local regional language), basic computer skills, and comfort working in a high-volume patient environment with 50-150 walk-in patients per day.
About the company: - Established: 2003 - Employees: 1,200+ (including doctors, nursing staff, paramedics, and administrative personnel) - Industry: Healthcare (Multi-speciality Hospital / Diagnostic Chain) - Certifications: NABH accredited, ISO 9001:2015, NABL accredited labs - Presence: 15+ clinics and 3 multi-speciality hospitals across Karnataka, Maharashtra, and Delhi NCR - Known for: One of India's fastest-growing diagnostic and outpatient care chains; serving 5,00,000+ patients per year with digital-first patient experience
Medical receptionist roles and responsibilities
Medical receptionists serve as the first point of contact for patients and manage end-to-end front office operations: - Greet patients and visitors at the front desk, verify identity, and guide them to consultation rooms or diagnostic areas - Register new patients in the Hospital Information System (HIS) - capture personal details, medical history, insurance information, and consent forms - Schedule and confirm doctor appointments via phone, WhatsApp, walk-in, and online booking platforms (Practo, 1mg, company app) - Process OPD consultation fees, diagnostic test payments, and pharmacy bills using billing software; issue receipts and Goods and Services Tax (GST) invoices - Answer phone calls and respond to inquiries about doctor availability, consultation fees, OPD timings, and test packages - Coordinate with nursing and lab staff to ensure smooth patient flow and minimise wait times - Maintain patient files and records in compliance with clinical establishment act and data privacy guidelines - Collect and reconcile daily cash and digital payments (UPI, card, net banking); prepare end-of-day collection reports - Handle patient complaints and escalations with empathy - reschedule appointments, coordinate refunds, or escalate to Practice Manager - Manage pharmacy and lab requisition forms, referral letters, and discharge summary photocopy requests
Medical receptionist qualifications and skills - Strong verbal communication in English and Hindi (required); fluency in regional language (Kannada, Marathi, Tamil, Telugu, or Bengali based on location) preferred - Basic computer proficiency - MS Office (Excel, Word), typing speed of 30+ WPM, experience with practice management software or HIS - Numeracy skills for cash handling, billing, invoice generation, and daily collection reconciliation - Patient handling skills - ability to manage irate patients, long queues, and high-stress OPD environments with composure - Knowledge of medical terminology - common OPD procedures, specialities, diagnostic tests, and insurance processes - Organisational skills - manage multiple phone lines, walk-in patients, and appointment scheduling simultaneously - Familiarity with UPI payments (PhonePe, Google Pay, Paytm), card machines, and digital collection platforms - Professional presentation and hygiene - presentable appearance for patient-facing role - Multitasking ability - switch between phone, walk-in, billing, and patient queries without errors
Education and Experience Requirements - Minimum qualification: Class 12 / HSC pass from a recognised board - Preferred qualification: Diploma in Medical Office Administration / Hospital Management / Front Office Management (6 months to 1 year) - Minimum 50% in Class 12 (relaxable with relevant work experience) - 0-3 years of experience as a receptionist, front desk executive, or customer service associate in a hospital, clinic, or diagnostic centre - Freshers with a Diploma in Medical Office Administration or BSc in Hospital Administration are eligible - Basic knowledge of insurance processes (TPA, cashless claims) is an added advantage - Candidates must be Hepatitis B vaccinated as per healthcare facility policy
Medical receptionist average salary
In India, Medical Receptionists earn 1.8-3.5 Lakhs Per Annum (LPA) Cost to Company (CTC) depending on city, facility type, and experience. Multi-speciality hospitals in metro cities pay 2.5-3.5 LPA for experienced candidates. Diagnostic chains and single-speciality clinics in tier-2 cities pay 1.8-2.5 LPA. Night shift receptionists in 24-hour emergency centres earn a 10-15% shift allowance premium.
Source: Naukri Salary Index 2025-26 for healthcare administrative roles; Randstad India Salary Trends 2025.
Benefits - CTC includes: Basic + HRA + Conveyance allowance + Medical allowance - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross <=21,000/month), Gratuity (payable after 5 years) - Additional: Group medical insurance (self and family), annual health check-up, employee wellness programs - Perks: Uniform provided, subsidised cafeteria or meal coupons, cab/shuttle facility for evening shifts, professional development allowance - Growth path: Medical Receptionist -> Senior Receptionist -> Front Office Supervisor -> Practice Manager -> Clinic Operations Manager
Other details - Probation period: 3 months - Notice period: 30 days (15 days during probation) - Immediate joiners preferred: Yes - Bond / Service agreement: None (for this role) - Working days: 6 days a week (rotating week off). Sunday working as per clinic schedule. - Work mode: Work from Clinic / Hospital (on-site, front desk) - Shifts: General shift (8 AM-4 PM, 9 AM-5 PM, or 10 AM-6 PM). Evening shifts (2 PM-10 PM) for 24-hour emergency centres. Rotational shifts in multi-speciality hospitals. - Relocation support: No
Selection process
1. Resume screening: Based on Class 12 marks, diploma qualification, and prior front desk/hospital experience
2. Telephonic screening: 10-minute call assessing English and Hindi communication, availability, and salary expectations
3. Customer service simulation: 15-minute role-play - handle a walk-in patient with a complaint, schedule an urgent appointment, and process a cash payment in the billing system
4. Computer proficiency test: 20-minute basic test - MS Office (Excel data entry and Word document formatting), typing speed test (30+ WPM), and simulated HIS data entry
5. Personal interview: 20-minute interview with Practice Manager / HR covering patient handling, cash management, teamwork, and flexibility for Sunday/shift work
6. Document verification: Original Class 12 mark sheet, diploma certificate, Aadhaar, PAN card, address proof, and 2 passport-size photographs
7. Offer rollout
How to apply - Platform: Apply through company's careers portal, Naukri, LinkedIn, Indeed, or walk-in at the hospital HR department - Documents: Resume, Class 12 mark sheet, diploma certificate (if applicable), Aadhaar, PAN card, previous employer experience letters, passport-size photographs - Timeline: Rolling applications; interview process completed within 5 working days - Walk-in: Open walk-in interviews every Wednesday, 10 AM-1 PM at the hospital administration office - carry original documents and 2 passport-size photographs
Frequently asked questions
1. What does a Medical Receptionist do in India?
A Medical Receptionist manages the front desk of a clinic, hospital, or diagnostic centre - registering patients, scheduling appointments, processing OPD bills, handling phone calls, and coordinating with doctors and lab staff. They handle 50-150 walk-in patients per day and work closely with the front office team in multi-speciality or single-speciality facilities.
2. What qualifications do I need to become a Medical Receptionist in India?
Class 12 / HSC pass is the minimum. A Diploma in Medical Office Administration or Hospital Management (6 months to 1 year) is preferred. Fluency in English, Hindi, and the local regional language is essential. Basic computer skills and typing speed of 30+ WPM are required.
3. What is the average salary for a Medical Receptionist in India?
Medical Receptionists earn 1.8-3.5 Lakhs Per Annum (LPA) CTC depending on city and facility type. Metro hospitals pay 2.5-3.5 LPA. Tier-2 city clinics pay 1.8-2.5 LPA. Night shift emergency receptionists earn 10-15% extra shift allowance.
4. How can I hire the right Medical Receptionist in India?
Shortlist candidates with Class 12 pass and a diploma in medical office administration. Conduct a customer service role-play and a computer proficiency test (billing simulation, data entry, typing). Verify English and regional language fluency during the interview. Prioritise candidates with prior hospital or clinic front-desk experience.