Housekeeping Supervisor Job Description Template
Housekeeping supervisors manage the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces in hotels, resorts, and commercial properties. In India's growing hospitality sector - driven by domestic tourism, spiritual tourism, and the convention circuit - housekeeping supervisors ensure cleanliness standards meet brand and guest expectations. Use our housekeeping supervisor job description template to attract experienced hospitality professionals. It covers key responsibilities, required skills, Indian education requirements, salary insights (Cost to Company (CTC)), and the selection process.
Job title:
Housekeeping Supervisor
Location:
Goa (or Jaipur / Udaipur / Delhi / Bengaluru / Mumbai / Manali - specify hotel location)
Job type:
Full-time, Permanent
Reports to:
Housekeeping Manager / Executive Housekeeper
Experience:
2-5 years
Employment type:
Permanent
About the role
We are looking for a Housekeeping Supervisor to oversee the housekeeping team at our 5-star resort property. You'll inspect guest rooms and public areas, manage housekeeping staff schedules, coordinate with the front office for room status updates, and ensure cleanliness standards are met for every guest arrival. This role requires someone who has worked in housekeeping operations in a 4-star or 5-star hotel and knows how to train and motivate a team of housekeeping attendants.
About the company: - Established: 1990 - Employees: 4,000+ - Industry: Hospitality (luxury beach resorts and heritage hotels) - Certifications: ISO 9001, ISO 22000, Green Key certified, EarthCheck Silver - Presence: 15 luxury resorts across Goa, Kerala, Karnataka, Maharashtra, and Tamil Nadu - Known for: Awarded Best Beach Resort Chain India by Travel + Leisure India 2025; member of Small Luxury Hotels of the World
Housekeeping supervisor roles and responsibilities - Inspect a minimum of 25-30 guest rooms per day for cleanliness, maintenance, and amenity replenishment before guest check-in - Assign daily tasks to housekeeping attendants - room cleaning, public area upkeep, deep cleaning schedules, and turndown service - Train new housekeeping staff on cleaning procedures, product usage, safety protocols, and brand standards - Manage linen and uniform inventory - liaise with the laundry department for timely delivery and track par stock levels - Coordinate with the front office team on room status updates - check-out, stay-over, do-not-disturb, and out-of-order rooms - Report maintenance issues (plumbing, electrical, furniture damage) through the hotel's maintenance request system and follow up until resolution - Conduct monthly inventory of cleaning supplies, guest amenities, and linen - raise purchase requisitions when stock reaches reorder level - Handle guest feedback related to cleanliness - investigate complaints, take corrective action, and document resolution - Maintain housekeeping records - room inspection checklists, lost and found register, deep cleaning schedule, and incident reports - Ensure compliance with health and safety standards - proper chemical handling, Personal Protective Equipment (PPE) usage, and slip/trip hazard prevention in all areas
Housekeeping supervisor qualifications and skills - Hands-on experience in hotel housekeeping operations - room cleaning procedures, public area maintenance, and deep cleaning protocols - Knowledge of cleaning chemicals, equipment, and their safe usage - understanding dilution ratios, contact time, and Personal Protective Equipment (PPE) requirements - Leadership skills - ability to manage a team of 10-20 housekeeping attendants, handle conflict, and drive quality standards - Strong attention to detail - ability to spot cleanliness issues that others miss (dust on baseboards, grout lines, mirror streaks) - Basic computer proficiency - email, hotel PMS (Opera/IDS) for room status updates, and MS Excel for inventory tracking - Good verbal Hindi and English - ability to communicate with guests, coordinate with other departments, and train staff - Physical stamina - ability to stand and walk for extended shifts, climb stairs, and lift up to 10 kg when required - Problem-solving skills - ability to handle guest complaints about cleanliness with urgency and tact - Prior experience in a 4-star or 5-star hotel housekeeping department is preferred
Education and Experience Requirements - Minimum education: Class 12 / HSC pass - Diploma in Hotel Management (2 year) from NCHMCT-recognised institute preferred - Certification in Housekeeping Operations (from IHTP, Industrial Training Institute (ITI), or hotel training programmes) is valued - 2-5 years of experience in hotel housekeeping with minimum 1 year as a supervisor or senior attendant - Knowledge of cleaning chemicals, fabric care, and surface maintenance is required - Candidates with prior experience in luxury resorts or 5-star hotel chains preferred
Housekeeping supervisor average salary
In India, Housekeeping Supervisors earn 2-3.5 Lakhs Per Annum (LPA) CTC in business hotels and 3-4.5 LPA in luxury resorts and 5-star hotels. Service charge (tip pool) adds ₹2,000-5,000 per month. Senior supervisors with 5+ years and LHW/IHM credentials earn 4.5-6 LPA.
Source: Naukri Salary Index 2025-26; TeamLease Hospitality Employment Outlook 2025.
Benefits - CTC includes: Basic + HRA + Service charge (distributed monthly in most hotels) + Performance bonus - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross ≤₹21,000/month), Gratuity (payable after 5 years) - Additional: Group medical insurance (self + dependents), accidental insurance, annual health check-up - Perks: Uniform and laundry service provided, subsidised staff meals (3 meals per shift), accommodation for outstation candidates (select resorts), staff travel benefits
Other details - Probation period: 6 months - Notice period: 30 days (15 days during probation) - Immediate joiners preferred: Yes - Bond / Service agreement: None typically - Working days: 6 days a week (rotating week off; Sunday and public holidays are working days in hospitality) - Work mode: Work from Hotel (on-site, all areas of the property) - Shifts: Rotational shifts - Morning (7 AM-4 PM) and Afternoon (2 PM-11 PM). Night shifts rare in housekeeping. - Relocation support: Shared accommodation provided for outstation candidates in select resort properties
Selection process
1. Resume screening: Based on hotel category experience, team size managed, and housekeeping domain expertise
2. Personal interview: 30-minute interview with Executive Housekeeper - discuss cleaning procedures, team management approach, chemical knowledge, and problem-solving
3. Practical assessment: 20-minute room inspection exercise - given a mock room with intentional cleaning misses, identify all issues and explain corrective action
4. HR interview: Salary fitment, shift flexibility, accommodation requirement, and joining timeline
5. Offer rollout (conditional on reference check)
How to apply - Platform: Apply through LinkedIn, Naukri, hotel careers portal, or walk-in to the hotel HR department - Documents: Resume (with recent photograph), hotel management certificates, experience letters, ID proof (Aadhaar / PAN), 2 passport-size photographs - Timeline: Rolling applications; interview process completed within 1 week
Frequently asked questions
1. What does a Housekeeping Supervisor do in India?
A Housekeeping Supervisor inspects guest rooms and public areas, assigns tasks to housekeeping attendants, manages linen and cleaning inventory, and coordinates with the front office and laundry departments. They work in hotels, resorts, and commercial properties.
2. What qualifications do I need to become a Housekeeping Supervisor in India?
Class 12 / HSC pass is the minimum. A Diploma in Hotel Management or certification in Housekeeping Operations is preferred. 2-5 years of hotel housekeeping experience with at least 1 year as a supervisor is expected.
3. What is the average salary of a Housekeeping Supervisor in India?
Housekeeping Supervisors earn 2-3.5 Lakhs Per Annum (LPA) in business hotels and 3-4.5 LPA in luxury resorts. Service charge adds ₹2,000-5,000 per month. Senior supervisors earn 4.5-6 LPA.
4. How can I hire the right Housekeeping Supervisor in India?
Conduct a room inspection exercise - set up a mock room with intentional cleaning misses and see what they catch. Ask how they handle an attendant who consistently misses quality standards. Prioritise candidates with 5-star hotel experience who can demonstrate knowledge of cleaning chemicals and fabric care.