Hotel front office executive job description template
Front office executives are the face of the hotel - handling guest check-in and check-out, reservations, concierge services, and guest relations. India's travel and hospitality sector is growing at 5.9% NEC (TeamLease HY2 FY26), driven by domestic tourism recovery, spiritual tourism boom, and international arrivals reaching record highs. Use our hotel front office executive job description template to attract hospitality-trained professionals. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
Hotel Front Office Executive
Location:
Jaipur, Rajasthan (or Goa / Delhi / Udaipur / Manali - specify hotel location)
Job type:
Full-time, Permanent
Reports to:
Front Office Manager / Guest Relations Manager
Experience:
0-3 years
Employment type:
Permanent
About the role
We are looking for a polished and guest-oriented Front Office Executive for our 5-star heritage hotel property. You will manage guest check-in and check-out, handle reservations through the PMS (Property Management System), coordinate with housekeeping and concierge for guest requests, and ensure a memorable stay experience. We prioritize candidates with a degree in Hospitality Management (IHM graduates) and prior hotel front office experience.
About the company: - Established: 1985 - Employees: 3,500+ (across 25 hotels and resorts) - Industry: Hospitality (luxury and heritage hotels, resorts) - Certifications: ISO 9001, ISO 22000 (food safety), Green Key certified (sustainable tourism) - Presence: 25 hotels across Rajasthan, Goa, Kerala, Himachal Pradesh, and Uttarakhand - Known for: Leading Indian luxury hotel chain; rated #1 heritage hotel group by Condé Nast Traveller India 2025; member of Heritage Hotels Association of India
Hotel front office executive roles and responsibilities - Welcome guests upon arrival, complete check-in formalities (registration, ID verification, room assignment), and provide key cards - Process check-out - settle bills (cash, card, UPI, corporate account), handle foreign currency, and issue invoices - Manage reservations via PMS (Opera / IDS / Amadeus) - create, modify, and cancel bookings; manage room inventory and rate codes - Handle guest inquiries, special requests, and complaints with professionalism and empathy - Coordinate with housekeeping for room readiness, with concierge for luggage assistance and transportation, and with F&B for in-room dining orders - Maintain guest profiles in the PMS - capture preferences, feedback, and loyalty program details - Manage telephone calls - room bookings, guest inquiries, inter-department coordination, and wake-up calls - Prepare daily reports - occupancy percentage, expected arrivals and departures, VIP list, and revenue summary - Handle emergency situations - fire alarm, medical emergency, guest accident - following standard operating procedures - Upsell room categories and hotel services (spa, dining, airport transfers) to maximise revenue per guest
Hotel front office executive qualifications and skills - Hands-on experience with PMS (Opera by Oracle is most preferred; IDS Next and Amadeus also valued) - Excellent communication and interpersonal skills - fluent English and Hindi; knowledge of regional language (Rajasthani, Konkani, Malayalam) depending on location - Professional grooming and presentation - uniform, posture, smile, and etiquette - Strong numerical ability for billing, foreign exchange, and night audit tasks - Problem-solving skills - handling guest complaints, overbooking situations, and room assignment conflicts - Knowledge of hotel SOPs - check-in and check-out procedures, guest privacy (data protection), and emergency protocols - Basic knowledge of local tourist attractions, transportation options, and restaurant recommendations for concierge service - Flexibility to work in rotational shifts including night shifts (front desk operates 24x7) - Prior experience in a 4-star or 5-star hotel front office is strongly preferred
Education and Experience Requirements - Degree: Bachelor's in Hospitality Management / Hotel Management (IHM or affiliated institute) - 3-4 year degree - Diploma in Hotel Management (2 year) from NCHMCT-recognised institute is also accepted - Minimum 50% in hospitality degree/diploma - 0-3 years of experience in hotel front office operations - Fresher IHM graduates with 6-month industrial training (internship) in a hotel front office are eligible - Certification in PMS (Opera / IDS Next) from the hotel's training programme is preferred - Candidates with prior experience in luxury or heritage hotels are preferred
Hotel front office executive average salary
In India, Front Office Executives earn 2.5-5 Lakhs Per Annum (LPA) Cost to Company (CTC) depending on hotel category, city, and experience. Five-star hotels in metros and tourist destinations (Goa, Jaipur, Udaipur) pay 3-5 LPA. Budget and business hotels pay 2-3 LPA. IHM graduates command a 15-20% premium over diploma holders. Front Office Managers with 5+ years earn 6-10 LPA.
Source: Naukri Salary Index 2025-26; Randstad India Hospitality Salary Trends 2025.
Benefits - CTC includes: Basic + HRA + Service charge (tip pool distributed monthly in most hotels) + Performance bonus - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross <=21,000/month), Gratuity (payable after 5 years) - Additional: Group medical insurance (self + family), accidental insurance, annual health check-up - Perks: Uniform and laundry service provided, subsidised staff meals (3 meals per shift), accommodation for outstation candidates (select hotels), staff travel benefits (stay at sister properties at discounted rates) - Growth path: Front Office Executive -> Senior Front Office Executive -> Front Office Shift Leader -> Front Office Manager -> Guest Relations Manager
Other details - Probation period: 6 months - Notice period: 30 days (15 days during probation) - Immediate joiners preferred: Yes - Bond / Service agreement: None typically for front office roles; some luxury hotels have a 12-month service agreement - Working days: 6 days a week (rotating week off). Sunday and public holidays are working days in hospitality. - Work mode: Work from Hotel (on-site, front desk) - Shifts: Rotational shifts - Morning (7 AM-4 PM), Afternoon (3 PM-12 AM), Night (11 PM-8 AM). Night shifts rotated among team members. - Relocation support: Shared accommodation provided for outstation candidates in some luxury hotels
Selection process
1. Resume screening: Based on IHM/diploma qualification, PMS experience, hotel category, and grooming standards
2. Telephonic / video screening: 10-minute call to assess communication skills, English fluency, and personality fit for guest-facing role
3. Personal interview: 30-minute interview with Front Office Manager covering hotel SOPs, PMS knowledge, complaint handling, and upselling approach
4. Role-play: 10-minute simulation - check-in a VIP guest with special requests (early check-in, room upgrade, dietary preference), handle a guest complaint (wrong room assigned, delayed check-in)
5. HR interview: Salary discussion, shift flexibility, notice period, joining date
6. Offer rollout (conditional on reference check)
How to apply - Platform: Apply through LinkedIn, Naukri, hotel careers portal, or walk-in to the hotel HR department - Documents: Resume (with recent professional photograph), IHM/diploma certificates, mark sheets, industrial training certificates, ID proof (Aadhaar / Passport), 2 passport-size photographs - Timeline: Rolling applications; interview process completed within 1 week
Frequently asked questions
1. What does a Front Office Executive do in India?
A Front Office Executive manages guest check-in and check-out, handles reservations via PMS (Opera, IDS Next), coordinates with housekeeping and concierge, and ensures guest satisfaction. They work rotational shifts at the hotel front desk in luxury, business, or heritage hotels.
2. What qualifications do I need to become a Front Office Executive in India?
A Bachelor's degree in Hospitality / Hotel Management from an IHM or NCHMCT-recognised institute is preferred. Diploma in Hotel Management is accepted. PMS experience (Opera by Oracle) and prior hotel front office training are expected.
3. What is the average salary of a Front Office Executive in India?
Fresher IHM graduates earn 2.5-3.5 Lakhs Per Annum (LPA) in 5-star hotels. Experienced executives earn 3.5-5 LPA. Service charge adds 2,000-8,000 per month. Front Office Managers with 5+ years earn 6-10 LPA.
4. How can I hire the right Front Office Executive in India?
Assess communication skills and grooming standards in the first interaction - these are non-negotiable for guest-facing roles. Use role-play simulations during interviews to gauge complaint handling and upselling ability. Prioritise IHM graduates with Opera PMS experience. Partner with IHM campuses for industrial training placements as a pipeline.