E-Commerce Executive Job Description Template
E-commerce executives manage online product listings, marketplace operations, order processing, and customer inquiries for brands selling on Flipkart, Amazon, Myntra, and D2C websites. India's e-commerce market is projected to reach USD 325 billion by 2030 with 350 million+ online shoppers, creating sustained demand for e-commerce operations talent. Use our e-commerce executive job description template to attract skilled professionals for your online sales team. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
E-Commerce Executive
Location:
Bengaluru, Karnataka (or Mumbai, Gurugram, Hyderabad, Pune)
Job type:
Full-time, Permanent
Reports to:
E-Commerce Manager / Head of Online Sales
Experience:
1-4 years
Employment type:
Permanent
About the role
We are looking for a detail-oriented E-Commerce Executive to manage our brand's presence on Flipkart, Amazon, Myntra, and our D2C website. You'll handle product listing optimisation, inventory coordination, order fulfilment tracking, and seller dashboard analytics. This role requires hands-on experience with marketplace seller portals, MS Excel, and a basic understanding of digital commerce metrics.
About the company: - Established: 2016 - Employees: 1,500+ - Industry: E-commerce / D2C (Direct-to-Consumer) Retail - Certifications: ISO 9001:2015, ISO 27001 - Presence: Head office in Bengaluru; 25+ warehouses across India; ships to 20,000+ pin codes - Known for: India's top 10 D2C fashion and lifestyle brand; portfolio of 8 owned brands; 500,000+ orders per month across marketplaces and own website
E-Commerce executive roles and responsibilities - Create and optimise product listings on Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Hub, and Meesho - titles, bullet points, descriptions, images, A+ content - Monitor seller dashboard metrics - order defect rate, cancellation rate, returns rate, seller rating - and take corrective action - Coordinate with the warehouse team for order fulfilment - ensure on-time dispatch, tracking upload, and delivery confirmation - Process customer returns and refunds as per marketplace policies - generate return labels, track reverse shipments, update RTO status - Analyse daily sales data by SKU, category, and marketplace - prepare performance reports in MS Excel - Manage inventory listing across marketplaces - update stock levels, flag out-of-stock SKUs, coordinate replenishment - Run marketplace promotions (Lightning Deals, Coupons, BBD, Great Indian Festival) in coordination with the marketing team - Handle customer service escalations related to order delivery, product quality, and marketplace disputes
E-Commerce executive qualifications and skills - Hands-on experience with at least two marketplace seller portals - Amazon Seller Central and Flipkart Seller Hub (mandatory) - Proficiency in MS Excel - pivot tables, VLOOKUP, formulas for sales and inventory analysis - Understanding of e-commerce KPIs - ACOS, ROAS, ODR, cancellation rate, returns percentage, seller rating - Knowledge of e-commerce logistics - Cash on Delivery (COD)/RTO process, shipping partners (Delhivery, Ecom Express, Xpressbees, Blue Dart) - Familiarity with UPI payment flows, online refunds, and marketplace payment reconciliation - Content writing skills - writing product titles, SEO-friendly bullet points, and A+ content descriptions - Communication in English (written) - all marketplace communications and customer emails are in English; Hindi for internal team coordination - Basic knowledge of Amazon PPC or marketplace advertising is a plus
Education and Experience Requirements - Degree: Bachelor of Commerce (BCom), Bachelor of Business Administration (BBA), BMS, BA (Economics), or any graduate; Master of Business Administration (MBA) (Marketing / E-commerce) is preferred - Minimum 50% in graduation - 1-4 years of experience in e-commerce operations, marketplace management, or online retail - Must have managed at least 100+ SKUs across 2+ marketplaces in a previous role - Experience with e-commerce ERP (Unicommerce, Vinculum, or Shiprocket) is a strong plus
E-Commerce executive average salary
In India, E-Commerce Executives with 1-4 years of experience earn ₹2.5-5.5 Lakhs Per Annum (LPA) Cost to Company (CTC) depending on city, company size, and marketplace expertise. Bengaluru and Gurugram pay the highest (₹3.5-5.5 LPA). D2C brands and e-commerce-first companies pay 20-30% more than traditional retail companies. Candidates with Amazon and Flipkart seller portal experience command ₹3-5 LPA.
Source: Naukri Salary Index 2025-26; Randstad India Salary Trends 2025; TeamLease E-commerce Sector Report 2025.
Benefits - CTC includes: Basic + HRA + special allowance + performance bonus (quarterly, based on sales target achievement) - Statutory: Provident Fund (PF), Gratuity (payable after 5 years), Employees' State Insurance Corporation (ESIC) (if eligible) - Additional: Group medical insurance (self + family), annual bonus, employee discount on company products (30-50%) - Perks: Laptop, learning budget for e-commerce certifications, internet reimbursement for WFH days - Growth path: E-Commerce Executive → Senior E-Commerce Executive → E-Commerce Manager → Head of E-Commerce
Other details - Probation period: 6 months - Notice period: 30 days - Immediate joiners preferred: Yes - Bond / Service agreement: None - Working days: 5 days a week (Monday-Friday); extended hours during sale events (BBD, GIF, End of Season) - Work mode: Hybrid (3 days office, 2 days work from home) - Shifts: General shift (10 AM-7 PM); flexible for sale event management - Relocation support: Provided for senior roles (relocation allowance of up to ₹50,000)
Selection process
1. Resume screening: Based on marketplace experience, SKU volume handled, and Excel proficiency
2. Telephonic interview: 10-minute call to confirm experience, marketplace portals used, and notice period
3. Personal interview: 45-minute interview with E-Commerce Manager covering marketplace operations, listing optimisation, and problem-solving scenarios
4. Practical assessment: 30-minute MS Excel test (pivot table, VLOOKUP, sales data analysis) and marketplace seller portal demonstration
5. HR interview: Salary fitment, joining date, and documentation verification
6. Background verification: Previous employment check (2 references), educational verification
7. Offer rollout
How to apply - Platform: Apply through Naukri, LinkedIn, or the company's careers portal - Documents: Resume, educational certificates, previous employment letters, salary slips (last 3 months), ID proof (Aadhaar) - Timeline: Applications reviewed within 7 working days; process completed within 3 weeks
Frequently asked questions
1. What does an E-Commerce Executive do in India?
An E-Commerce Executive manages a brand's presence on online marketplaces like Amazon, Flipkart, and Myntra. They create and optimise product listings, coordinate order fulfilment, process returns, analyse sales data, and handle seller dashboard metrics. They work closely with warehouse and marketing teams.
2. What qualifications do I need to become an E-Commerce Executive in India?
Any graduate (Bachelor of Commerce (BCom), Bachelor of Business Administration (BBA)) with 1-4 years of experience in e-commerce operations. Hands-on experience with Amazon Seller Central and Flipkart Seller Hub is mandatory. MS Excel proficiency is required. Master of Business Administration (MBA) in Marketing or E-commerce is preferred for senior roles.
3. What is the average salary of an E-Commerce Executive in India?
E-Commerce Executives earn ₹2.5-5.5 Lakhs Per Annum (LPA). Bengaluru and Gurugram pay ₹3.5-5.5 LPA. D2C brands pay 20-30% higher than traditional retail. Marketplace seller portal expertise commands a premium.
4. How can I hire the right E-Commerce Executive in India?
Screen for hands-on experience with Amazon Seller Central and Flipkart Seller Hub (ask for a live walkthrough). Include an Excel test. Assess understanding of e-commerce KPIs (ODR, ACOS, return rate). Candidates who have managed 100+ SKUs across multiple marketplaces are ideal for scale roles.