Delivery executive job description template
Delivery executives ensure timely and safe delivery of goods from dark stores, warehouses, or restaurants to customers. India's quick commerce sector has grown 3x in two years. Platforms like Blinkit, Zepto, Swiggy Instamart, and Zomato lead the charge. Use our delivery executive job description template to attract reliable riders for your fleet. It covers key responsibilities, required skills, education requirements, salary insights, and the selection process.
Job title:
Delivery Executive
Location:
Pan-India (metro cities - Bengaluru, Delhi NCR, Mumbai, Hyderabad, Chennai, Pune, Ahmedabad, Kolkata)
Job type:
Full-time, Permanent / Gig-based flexible
Reports to:
Fleet Manager / Operations Lead
Experience:
0-2 years
Employment type:
Permanent (with flexible / gig options available)
About the role
We are looking for reliable Delivery Executives to handle last-mile delivery for our quick commerce platform. You'll pick up orders from the nearest dark store or restaurant partner and deliver them to customers within the promised Service Level Agreement (SLA) (usually 10-30 minutes). This role requires a valid driving licence, your own two-wheeler, and familiarity with GPS navigation. Perfect for candidates looking for flexible shifts with performance-based incentives.
About the company: - Established: 2020 - Employees: 5,000+ (excluding fleet of 50,000+ delivery partners) - Industry: Quick Commerce / E-commerce Logistics - Certifications: ISO 27001 (data security for customer information) - Presence: 25+ cities across India - Bengaluru, Delhi NCR, Mumbai, Hyderabad, Chennai, Pune, Ahmedabad, Kolkata, Lucknow - Known for: India's fastest-growing quick commerce platform with sub-20 minute delivery Service Level Agreement (SLA); backed by top-tier VC investors
Delivery executive roles and responsibilities - Receive and accept delivery orders through the partner app (in-app assignment or self-pick) - Navigate to the assigned store or warehouse using Google Maps / in-app navigation - Verify order accuracy (items, quantity, packaging) before pickup - Deliver orders to customer locations within the assigned SLA (10-30 minutes from order placement) - Handle Cash on Delivery (COD) payments accurately and remit cash at the end of each shift - Maintain the delivery vehicle in good condition and report any issues to the fleet manager - Follow all safety protocols and traffic rules; wear company-branded gear during shifts - Provide feedback on store readiness, order accuracy, and customer experience to the operations team
Delivery executive qualifications and skills - Valid driving licence for two-wheeler (mandatory - gearless or gear vehicles as per city requirements) - Own two-wheeler (scooty or motorcycle) with valid registration, insurance, and pollution certificate (Pollution Under Control (PUC) certificate) - Ability to read, write, and use a smartphone with internet connectivity - Basic proficiency in Hindi and the local language (e.g., Kannada for Bengaluru, Tamil for Chennai, Telugu for Hyderabad) - Familiarity with Google Maps or other GPS navigation apps - Good knowledge of local area roads, landmarks, and traffic patterns - No criminal record - background verification is mandatory (local police verification / court record check)
Education and Experience Requirements - Minimum education: Class 10 / Secondary School Leaving Certificate (SSLC) pass (read and write ability in local language) - We require no prior experience. We provide 2-3 days of onboarding training covering app usage and routes. - Previous experience in delivery, courier, or logistics is a plus but not mandatory - You must have a bank account for salary credit and an Aadhaar card for background checks.
Delivery executive average salary
In India, Delivery Executives in quick commerce earn ₹2-3.6 Lakhs Per Annum (LPA) from base pay, plus performance incentives of ₹1,000-5,000 per month based on order completion rate, on-time delivery, and customer ratings. Top performers in high-density zones (MG Road Bengaluru, Connaught Place Delhi, Hitech City Hyderabad) can earn ₹4-5 LPA with incentives. Dark store operations also pay per-order (typically ₹20-50 per delivery) for gig/flexible partners.
Source: TeamLease Employment Outlook 2025; Indeed India Salary Data 2025.
Benefits - Compensation includes: Base salary + per-delivery incentive + surge pricing (peak hours) + customer tip (retained 100% by delivery partner) - Statutory: Provident Fund (PF) (for permanent employees), Employees' State Insurance Corporation (ESIC) if eligible - Additional: Accident insurance cover (₹2-5 lakh), health insurance (for permanent roles) - Perks: Free company-branded gear (helmet, jacket, T-shirt, bag), fuel reimbursement for select roles, smartphone provided in some cases - Growth path: Delivery Executive → Senior Rider → Fleet Supervisor → Operations Lead
Other details - Probation period: 3 months (for permanent roles; gig roles have no probation) - Notice period: 7-15 days for permanent roles; gig roles can exit anytime with 24-hour notice - Immediate joiners preferred: Yes - onboarding batch runs every Monday and Thursday - Bond / Service agreement: None for delivery roles - Working days: 6 days a week with 1 rotating week off; gig partners choose their own schedule - Work mode: Field - no desk work; report to nearest dark store for vehicle check and order pickup - Shifts: Morning (6 AM-2 PM), afternoon (2 PM-10 PM), or night (10 PM-6 AM) - gig partners choose shifts via app - Relocation support: Not provided; hired from local catchment areas within city zones
Selection process
1. Application screening: Verification of driving licence, vehicle documents, Aadhaar, and background check consent
2. Telephonic interview: 5-minute call to confirm documents, shift preference, and local area knowledge
3. Document verification: Original driving licence, Registration Certificate (RC) book, insurance, pollution certificate, Aadhaar, bank account details, and 2 passport-size photographs
4. Onboarding training: 2-day training covering app navigation, delivery protocols, customer interaction guidelines, and safety training
5. Vehicle inspection: Physical check of the two-wheeler (lights, brakes, tyres, pollution certificate)
6. Go-live: First delivery day with a buddy (senior rider) for route familiarisation
How to apply - Platform: Apply through the company's delivery partner app (download from Play Store), Naukri, or TeamLease - Documents: Aadhaar card, driving licence, vehicle Registration Certificate (RC), insurance, pollution certificate, bank account details (cancelled cheque), 2 passport-size photographs - Timeline: Rolling applications - onboarding within 3-7 days of document submission - Walk-in: Visit the nearest dark store in your city with original documents; walk-in timings 10 AM-4 PM, Monday to Saturday
Frequently asked questions
1. What does a Delivery Executive do in India?
A Delivery Executive picks up orders from a dark store or restaurant and delivers them to customers within a short SLA (10-30 minutes). They use their own two-wheeler and a smartphone app for navigation and order management. The role is common in quick commerce (Blinkit, Zepto, Swiggy Instamart) and food delivery (Zomato, Swiggy).
2. What qualifications do I need to become a Delivery Executive in India?
Class 10 / Secondary School Leaving Certificate (SSLC) pass, valid two-wheeler driving licence, your own two-wheeler with registration and insurance, a smartphone, and a bank account. No prior experience is needed - full onboarding training is provided.
3. What is the average salary of a Delivery Executive in India?
Base pay is ₹2-3.6 Lakhs Per Annum (LPA) with per-delivery incentives of ₹20-50 per order. Top performers earn ₹4-5 LPA. Gig partners can earn ₹15,000-30,000 per month depending on orders completed. Surge pricing during peak hours increases earnings by 1.5x-2x.
4. How can I hire Delivery Executives in India?
Partner with TeamLease or Quess Corp for bulk hiring. Advertise on local job boards (Naukri, Indeed) and through dark store catchment area outreach. Prioritise candidates with their own two-wheeler, valid documents, and local area familiarity.