Collections Executive Job Description Template
Collections executives manage overdue loan accounts, contact borrowers for payment follow-up, negotiate settlements, and minimise NPA levels for lenders. India's retail lending book has crossed 45 lakh crore, with banks and NBFCs deploying field and digital collections teams to manage delinquency across personal loans, credit cards, and EMI products. Use our collections executive job description template to attract candidates with field collections and recovery experience. It covers key responsibilities, required skills, Indian education requirements, salary insights, and the selection process.
Job title:
Collections Executive
Location:
Bengaluru, Karnataka (or specific city branch / field territory)
Job type:
Full-time, Permanent
Reports to:
Collections Manager / Area Collections Head
Experience:
1-3 years in collections or recovery
Employment type:
Permanent
About the role
We are looking for assertive Collections Executives to reduce delinquency in our retail loan portfolio. You'll contact overdue customers, visit customer addresses for field follow-up, negotiate one-time settlements, and coordinate with legal teams for repossession or recovery proceedings. This role requires knowledge of RBI Fair Practices Code for lenders, SARFAESI Act procedures, and experience handling EMI bounce and credit card default collections.
About the company: - Established: 2009 - Employees: 6,000+ (including credit, collections, risk, and technology teams) - Industry: BFSI (NBFC-Fintech) - Certifications: RBI registered NBFC, ISO 27001, CIBIL member, registered with SAAS (SARFAESI Act) - Presence: 450+ branches across 25 Indian states; focused on Tier-2 and Tier-3 cities - Known for: Leading Indian fintech NBFC specialising in consumer durables financing and personal loans; market leader in electronics and mobile phone EMI financing
Collections executive roles and responsibilities
Collections executives manage overdue accounts through calls and field visits: - Follow up on overdue loan accounts (bucket 1-4 classification: 30+ to 120+ days past due) via phone calls and SMS - Conduct field visits to customer residences and workplaces for physical follow-up on 60+ days overdue accounts - Negotiate one-time settlements (OTS), EMI restructuring, or part-payment plans within the delegation of authority matrix - Educate customers on consequences of default - CIBIL score impact, legal notice under SARFAESI Act, asset repossession - Maintain daily collection call-log and field visit tracker in the collection management system (CMS) - Coordinate with the legal team for issuing demand notices, filing recovery suits, and initiating asset repossession for secured loans - Track BH (Bounce + High value) and NDF (Non-Dialled File) accounts and prioritise high-ticket overdue cases - Prepare daily / weekly collection Management Information System (MIS) - collection efficiency, roll-forward analysis, bucket-wise resolution rates - Ensure compliance with RBI Fair Practices Code - no harassment, confidentiality of borrower data, proper identification disclosure - Assist in repossession of assets (two-wheelers, four-wheelers, consumer durables) and coordinate with auction vendors
Collections executive qualifications and skills - 1-3 years of experience in collections, recovery, or credit follow-up in a bank, NBFC, or fintech in India - Strong negotiation and persuasion skills for handling customer objections and settling overdue accounts - Knowledge of delinquency buckets (Bucket 1-4), roll-forward analysis, and collection efficiency metrics - Familiarity with RBI Fair Practices Code on collections and Debt Collection Guidelines for lenders - Understanding of CIBIL / Equifax / Experian credit bureau reporting and the impact of delinquency on credit scores - Basic legal knowledge - SARFAESI Act 2002 (for secured loans), notice period requirements, repossession process - Proficiency in local language (Kannada for Bengaluru, Tamil for Chennai, Marathi for Mumbai) plus Hindi and English - Valid driving license and access to two-wheeler for field visits (mandatory for field collection roles) - MS Excel skills for collection report preparation and bucket analysis - Emotional resilience and conflict management skills for handling confrontational situations during field visits
Education and Experience Requirements - Degree: Bachelor of Commerce (BCom), Bachelor of Business Administration (BBA), BA, or any graduation from a UGC-recognised university - Minimum 50% in graduation; HSC pass acceptable for candidates with strong collections experience - Total experience: 1-3 years in field collections or recovery in BFSI (bank, NBFC, credit card company) - Industry experience: Unsecured lending collections (personal loans, credit cards) or secured loan collections (auto, home, gold loan) - Certifications: Certification in Debt Recovery or Collection Management is a plus (IIBF or similar) - Freshers with internship experience in collections or customer service are eligible for trainee collections roles
Collections executive average salary
In India, Collections Executives earn 2.5-5 Lakhs Per Annum (LPA) Cost to Company (CTC) depending on city, employer, and experience. Field collection roles offer 2.8-4.5 LPA plus travel allowance and collection incentives (0.5-2% of recovered amount). In-house call-centre collections roles pay 2.2-3.6 LPA with lower variable components. Metro cities offer 10-15% premium over Tier-2 cities.
Source: Naukri Salary Index 2025-26; Randstad India BFSI & Fintech Salary Trends 2025; TeamLease Employment Outlook 2025.
Benefits - CTC includes: Basic + HRA + Special Allowance + Travel Allowance + Variable pay (performance-linked) - Statutory: Provident Fund (PF), Employees' State Insurance Corporation (ESIC) (if gross <=21,000/month), Gratuity - Additional: Group medical insurance (self + family), personal accident cover for field staff, term life insurance - Perks: Fuel reimbursement (per km basis), mobile allowance, field visit conveyance, performance incentives (monthly on collection targets) - Growth path: Collections Executive -> Senior Collections Executive -> Collections Manager -> Area Collections Head -> Zonal Collections Head
Other details - Probation period: 6 months - Notice period: 30 days (15 days during probation) - Immediate joiners preferred: Yes - Bond / Service agreement: None for lateral hires - Working days: 6 days (Monday to Saturday); Sunday off - Work mode: Field-based (report to branch daily morning; field visits rest of the day) - Shifts: General shift (9 AM-7 PM); field timings may extend based on customer availability - Relocation support: No (local candidates preferred due to territory familiarity)
Selection process
1. Resume screening: Shortlisted based on graduation and 1+ year of collections experience in BFSI
2. Telephonic screening: 10-minute call assessing communication skills, field visit experience, and local language proficiency
3. Personal interview: 30-minute interview with Collections Manager covering collection strategies, bucket management, OTS negotiation examples, and RBI Fair Practices Code awareness
4. HR interview: 15-minute fitment round covering salary, notice period, travel willingness, and past collection achievement (recovery percentage)
5. Document verification: Previous employer experience letter, last 3 months salary slips, education certificates, driving license, Aadhaar, PAN
6. Offer rollout
How to apply - Platform: Apply through company careers portal, Naukri, LinkedIn, or walk-in at the nearest branch - Documents: Resume, experience letters, education certificates, driving license, Aadhaar, PAN card, passport-size photo - Timeline: Rolling intake; shortlisted candidates contacted within 3-5 working days - Walk-in: Walk-in interviews every Tuesday and Friday, 10 AM-1 PM at the branch HR department
Frequently asked questions
1. What does a Collections Executive do in India?
A Collections Executive follows up on overdue loan accounts through phone calls and field visits, negotiates one-time settlements, tracks delinquency buckets, maintains legal compliance, and helps reduce NPA levels. They work in banks, NBFCs, and fintech companies, both in field and in-house collections roles.
2. What qualifications do I need to become a Collections Executive in India?
A Bachelor of Commerce (BCom) or Bachelor of Business Administration (BBA) degree is preferred. For field collection roles, a valid driving license and two-wheeler access are mandatory. 1-3 years of collections experience in BFSI is required. Local language proficiency is essential for field roles.
3. What is the average salary of a Collections Executive in India?
Salaries range from 2.5 to 5 Lakhs Per Annum (LPA) CTC. Field collection roles offer 2.8-4.5 LPA plus incentives (0.5-2% of recovered amount). In-house call centre collections pay 2.2-3.6 LPA. Metro cities offer 10-15% premium.
4. How can I hire the right Collections Executive in India?
Test negotiation skills through a role-play scenario during the interview. Verify previous collection efficiency (recovery percentage, bucket resolution rates). Check driving license validity and two-wheeler access. Prioritise candidates with field collections experience in the same loan product (unsecured, secured, or credit cards) and territory.